Field Service Supervisor

Job Description

Monroe Staffing is a 48-year-old full-service temporary and direct placement staffing firm with 10 offices, in which 3 of them are here in CT. We provide our clients with commercial, industrial, professional and technical professionals in a variety of industries. Companies count on us to provide the people they need.

We are currently seeking a Field Service Supervisor to work for a client in Beacon Falls, CT. This is a direct hire.

The Field Service Supervisor manages and coordinates activities of Field Service Technicians, ensuring superior customer satisfaction. The Field Service Supervisor will strive to provide superior customer service by developing a rapport with customers while maintaining responsiveness to the Field Service Team. The field Service Supervisor is primarily accountable for employees who provides start-up, commissioning, preventative maintenance, calibration and other services; and is expected to exceed and continuously improve customer performance requirements. This position also has ties to assisting the sales team as needed.

Manager of Aftermarket and Service

  • Drive a culture of safety, quality, accountability, and professionalism
  • Coach and develop team members to meet or exceed customer expectations Direct leadership of service team members
  • Manage daily work load to ensure required service volume and quality levels are maintained Act with urgency and respond to customer requests within the prescribed response timeframe Provides Technical support for customers and service personnel
  • Management/Implementation/Continuous Improvement of field service processes
  • Supporting the growth strategy by hiring skilled technicians and helping develop current technicians to become more successful
  • Warranty Claims analysis and revie
  • Interview, hire and train associates Assign and direct work
  • Evaluate and performance manage direct reports
  • Perform safety/5S/job function audits with direct reports on a monthly basis Ensure compliance with all relative governing bodies
  • Bachelor's degree in a related field preferred
  • 5 years of related experience or training
  • Proficiency in MS Office
  • Ability to read and interpret drawings of electronic, hydraulic circuits and mechanical assemblies.
  • Ability to actively engage in solving problems.
  • Minimal travel 15%

Minimum Qualifications:

Duration: Direct

Location: Beacon Falls, CT.

Salary: negotiable

Benefits: yes

Please include a clean copy of your resume and salary expectations and any references.

Qualified candidates are encouraged to apply immediately!

Monroe Staffing Services is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on their race, color, Religion, gender, disability, veteran status, sexual orientation, gender identity, national origin or other protected classification.


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